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FAQ

Kodak Multi-Purpose Camera Strap

 

  1. How to use the Kodak Multi-Purpose Camera Strap?
    Check out the tutorial HERE about how to use the Kodak Multi-Purpose Camera Strap in different ways.
  2. How to attach the Kodak Multi-Purpose Camera Strap to my phone?
    Follow the steps below to attach the strap using the accompanying strap card and hook adapter.
  3. How many QD Snaplocks are included in the package?
    Two QD Snaplocks are included in the package. Users can purchase additional QD buckles to switch to different cameras at any time according to the occasion.
  4. How soon should I replace my QD Snaplocks with new ones?

    When you start seeing the yellow inner sheath, it's time for you to replace the QD Snaplocks.

  5. Can I wash the Kodak Multi-Purpose Camera Strap. ?
    Please DO NOT wash the product. Only use cloth to wipe gently if necessary.
  6. Is there any warranty for Kodak Multi-Purpose Camera Strap?
    We offer a 1-year warranty covering manufacturing defects and material faults for the Kodak Multi-Purpose Camera Strap. For details, please see Refund Policy.

Kodak Ektar H35N Half Frame Film Camera

 

  1. How to use the Kodak Ektar H35N Half Frame Film Camera?
    Read carefully the Kodak Ektar H35N Quick Start Guide (available in 13 languages) HERE.
  2. How to activate the built-in star filter and use the bulb function of Kodak Ektar H35N?
    Check out the tutorial HERE about how to apply the functions on the Kodak Ektar H35N.
  3. Are cable release and tripod included when I purchase Kodak Ektar H35N?
    Cable release and tripod are EXCLUDED in the package.
  4. What ISO film should I use for Kodak Ektar H35 and H35N cameras?

    All 35mm films apply on our Kodak Ektar H35 and H35N. ISO400 is recommended if your photos will be shot under various lighting situations, and ISO100/200 when shooting under bright outdoor environments, and please turn the flash on when shooting indoors or in dim environments.

  5. Can I turn on the built-in star filter when using the bulb function?
    Yes. Turning on the built-in star filter while using the bulb shutter could even intensify its effect.

Kodak Ektar H35 Half Frame Film Camera

 

  1. How to use the Kodak Ektar H35 Half Frame Film Camera?
    Read carefully the Kodak Ektar H35 Quick Start Guide (available in 12 languages) HERE.
  2. How to load film into the Kodak Ektar H35?
    Check out the tutorial HERE about how to load film into the Kodak Ektar H35.
  3. Is it a MUST to scan the film in half frame format?
    No. It could be scanned in either full frame (two half frame photos in one output) or half frame (each half frame photo in one output). Please let the lab know your preference prior to film processing.
  4. Where can I process the films shot by Kodak Ektar H35?
    Most of the local film labs. It is the exact same film development method as of the rest 35mm films. Please ask if the lab does half frame scanning if you'd like that.
  5. Why the film won't stop advancing in the Kodak Ektar H35?
    Make sure the film sprocket in the Kodak Ektar H35 is actually holding the film properly. Check out the tutorial HERE about how to load film.
  6. Why are my photos of the Kodak Ektar H35 too dark?
    The photos are underexposed and dark if you did not turn the flash on when shooting in a dim environment, or if you shot the object from too far. Please ensure you turn the flash on indoor and place your object at arm's length when shooting with the Kodak Ektar H35.
  7. Why the film cannot be rewinded in the Kodak Ektar H35?
    Make sure you press the Film Rewind Button at the bottom of the Kodak Ektar H35 before rewinding the film.
  8. Why the battery drain so quickly even I do not use the Kodak Ektar H35 very often?
    The battery drain quickly if you forget to turn the flash off when the Kodak Ektar H35 is not in use.

Kodak Film Case

 

  1. Is the Kodak Film Case waterproof?
    The Kodak Film Case is NOT waterproof. Please avoid excessive heat and cold, and prevent contact with moisture. Keep it in a dry, cool place for better protection of films.
  2. Is there any film roll included when I purchase a Kodak Film Case?
    Film is EXCLUDED in the package.

General

 

  1. Do we ship worldwide?
    We ship most part of the world. If you cannot find your shipping country at the checkout page, it means that we do not support shipping in that region. We would recommend you to check out our Dealer List to locate a store close to your region. For more, you may also check out our Shipping Policy HERE.
  2. How can I cancel, return or replace my product?
    We do not accept cancellation and refund in any circumstance. If the product is found defective within 30 days of receiving the product, customers can contact our Customer Services department for a replacement request. A replacement includes a free exchange of one unit but not a refund of money. Defective products do not refer to below:
    • Cosmetic damage, including scratches or dents.
    • Damage caused by accident, abuse, misuse, mishandling, misplacement, or alteration.
    • Damage caused by fire, earthquake, electrical power problems, theft, or other external cause.
    • Damage caused by operating the product outside of our published guidelines and/or with incompatible accessories or a third-party device.
    • The product that has been disassembled.
    • Defects caused by normal wear and tear or otherwise due to the normal aging of the product.

    For more details, please see our Return Policy HERE.

    3. Received incorrect items?
    Please take photos of the parcel you received with the waybill showing on it and all the items you received. Then email to our CS team at info@retopro.co by attaching the photos, providing with your order number and mentioning the problem you have. Our CS team will follow up on your case.

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